Thank you for choosing NovatekK IPTV. We are committed to delivering high-quality IPTV services, and your satisfaction is very important to us. This Refund Policy explains the terms and conditions under which refunds may be granted.
1. Eligibility for Refund
Service Issues/Defects: You may be eligible for a refund if the IPTV service you receive is defective, inaccessible, or does not function as described.
Order Cancellation: If you cancel your order before activation or delivery of service, you may be eligible for a refund, subject to applicable terms and conditions.
2. Refund Requests
To request a refund, please contact our support team at Support@novatekkiptv.io within 7 days of your purchase or activation date. Please provide the following details to help us process your request quickly:
Full Name
Order/Invoice Number
Description of the issue
Any supporting proof (e.g., screenshots, error messages, or videos)
3. Refund Process
Once we receive and review your request, we will notify you regarding approval or rejection of the refund.
If approved, refunds will be issued back to your original method of payment within 5–10 business days.
4. Non-Refundable Services
Please note that certain services are non-refundable, including (but not limited to):
Digital subscriptions after full activation and usage
Downloadable or customized services
Trial plans or one-time promotional offers
5. Late or Missing Refunds
If you do not receive your refund within the specified time, first check with your bank or payment provider.
If the issue persists, please reach out to us at Support@novatekkiptv.io and we will assist you further.
6. Changes to This Policy
NovatekK IPTV reserves the right to update or modify this Refund Policy at any time. The latest version will always be posted on our website with the effective date.
7. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
📧 Support@novatekkiptv.io
